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Javed Ellis I have over 5 solid years in sales and the customer services arena, with multiple trainings and new learnt skills each year. A simple break down of my knowledge and comprehension in customer service, I'll briefly explain. I have learnt through experiences and working at a variety of guest centric location that there is no one particularly skill/s to sales or pleasing a customer, when you fully grasp and understand the customer service realm. There are multiple approaches and it all comes down to when you know how discern your customer at hand and you choose from the best option based on the information you gather and married that with the product that you were selling to achieve sales closure and win over that customer. The greatest thing that you want to do is to leave a subliminal invitation in the customers heart base on the experience that you provided in order to create repeat customers. One of my attitude in approaching customers is to treat them as though it was a butler service they are receiving. Customers are humans and so there is no set approach it is he that knows how to adopt and improvise. However my skills I possess are a direct result of my continuous increase learning from some New York Times best sellers in marketing, psychology and sales. For example some are Tiffany Bova a global head in the mighty Salesforce(best CRM), Robert Cialdini, professor in psychology in marketing, Jonah burger, a professor in marketing and Napoleon Hill, the book that the majority of billion dollar corporations CEO's read, these are the top 4 of the 10 books I cover. In closing, I never settle for complacency, the customer service space is always changing so I keep my self abreast and in the loop, learning continuously; my desire to grow will always push me further each year.