Available Positions


Approximate Salary

$Undisclosed (others)









Education Level


Experience Level

1-2 Years of Experience

Skills Required

Creative works , Excellent interpersonal skills (People person) , Good oral & written communication skills , Strong presentation skills , Computer Literacy , Time management , Attention to detail , Customer Focus , Adhering to a Schedule , Adjusting to Unforeseen Circumstances , Energetic , Creative

Job Posted Date


Job expiry Date


We are an online media distribution business that owns and operates subscriber based multimedia content platforms. These platforms distribute digital content such as movies, music, videogames and e-books.

We are currently recruiting for CUSTOMER SERVICE AGENTS. The prospective incumbents will be responsible for serving customers by determining requirements; answering inquiries, resolving problems and fulfilling requests. If you thrive on offering excellent customer service, this opportunity is just for you.


Responsibilities include, but are not limited to the following

  • Respond to customer inquiries
  • Fulfil requests by clarifying desired information; completing transactions; forwarding requests.
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Answer calls and respond to emails
  • Research required information using available resources
  • Route calls to appropriate departments
  • Follow-up customer calls where necessary
  • Identify and escalate priority issues
  • Route calls to appropriate departments
  • Document all call information according to standard operating procedures
  • Complete call reports
  • Must be able to work on a shift system

Minimum Qualifications:

  • A minimum of 5 CXC’s including English A and Maths at Grade 1 or 2
  • Excellent customer care skills
  • Excellent communication and written skills
  • A clear and friendly telephone voice
  • Previous chat experience in a call centre environment would be an asset
  • Energetic, creative and able to deliver innovative solutions
  • Superior relationship and influence management skills in interactions with senior leaders and peers
  • Proven track record of driving results in a fast-paced and constantly changing environment
  • Must handle multiple priorities with a strong attention to detail and should possess strong analytic and problem solving skills