Customer Service Rep

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Job Description

Job Title: Customer Service Rep

Available Positions: 2

Approximate Salary: $70000 (JMD)

Address: St. Ann's Bay

City: St. Ann's Bay

Parish: St. Ann

Country: Jamaica

Education Level: Associates

Experience Level: 3-4 Years Experience

Skills Required: Customer Service

Job Posted Date: 2021-05-16

Job expiry Date: 2021-06-15

Full Time

Job Details

MAIN PURPOSE OF JOB
To ensure all information relevant to bet writing is available to customers and that all other working tools are active and in good working order to carry out the function of bet writing within the branch.

REPORTING RELATIONSHIPS
Liaises internally with:            Liaises externally with:
Agent                                     Customers
PTP IT Department
PTP Finance
PTP Operations                       

RESPONSIBILITIES AND KEY ACTIVITIES
• Ensures booklets, coupons, and all other information relevant to bet writing, are readily available to customers upon request.
• Collects cash and bet slips and writes bets per customers' request.
• Monitors equipment used at the location to ensure that the terminals are logged in, and proper signals and lighting are evident and operating properly.
• Ensures that the televisions and odds monitors are active and tuned to the correct event, odds, event codes and bet types on a day-to-day basis.
• Reports inaccuracies and malfunctioning of equipment to the Help Desk as soon as these are identified.
• Monitors stock and ensures that stationery (thermal rolls, legal size paper, toners, bet slips) are available and orders placed for products which are running low.
• Adheres to company policies, procedures and instructions.
• Keeping a clean, organized work area and a professional appearance.
• Performs all other duties assigned from time to time.

QUALIFICATIONS
A. High School Diploma, with passes in Mathematics/Accounts and English Language
B. Functional level computer skills

RELATED WORK EXPERIENCE
• Minimum of three (3) years’ experience in a similar field

SPECIALISED SKILLS
• Strong communications writing and oral skills
• Computer literacy - to include Microsoft Office
• Numerate; good basic math skill
• Pleasing personality and exceptional interpersonal skills

KEY QUALITIES

• High level of accountability
• Strong analytical and problem-solving skills
• Strong oral and written communications skills
• Strong public relations skills
• Ability to work under pressure

WORKING CONDITIONS

• Normal working hours but incumbent must be prepared to respond at any time

PERFORMANCE CRITERIA

• Adherence to company policies, procedures and instructions High degree of accuracy
• Attention to detail