Guest Services-Concierge

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Job Description

Job Title: Guest Services-Concierge

Available Positions: 3

Approximate Salary: $15 per hour (CAD)

Address: n.a

City: Milton

State/Province: Ontario

Country: Canada

Education Level: High School Diploma

Experience Level: 2-3 Years of Experience

Skills Required: Excellent interpersonal skills (People person) , Good oral & written communication skills , Time management , Customer Service , Attention to detail , reception desk , Front Desk Reception , Alertness , Energetic , Nurturing

Job Posted Date: 2022-01-12

Job expiry Date: 2022-02-11

Full Time

Job Details

Guest Service Agent (Seasonal)                                                          

          

 

Work Locations: Ontario

Type of Employment: Full time – Seasonal/ 6-month contract

Estimated Start Date: May 1st, 2022

 

Job Description:

 

?      Register arriving guests and assign rooms

?      Process group arrivals and departures

?      Take, cancel and change room reservations

?      Provide information on hotel facilities and services

?      Provide general information about points of interest in the area

?      Process guests' departures, calculate charges, and receive payments

?      Balance cash and complete balance sheets, cash reports, and related forms

?      Maintain an inventory of vacancies, reservations, and room assignments

?      Follow emergency and safety procedures

?      Clerical duties (i.e. faxing, filing, photocopying)

?      Answer telephone and relay telephone calls and messages

?      Perform light housekeeping and cleaning duties if needed

?      Handle wake-up calls

?      Assist clients/guests with special needs

?      Provide customer service

 

Requirements:

 

Education: Completion of high school is required

Experience: Experience in a hospitality front desk setting is an asset.

 

Working Conditions and Physical Capabilities: Fast-paced environment, Attention to detail, Occasionally overtime is required, Work under pressure in some occasions

 

Business Equipment and Computer Applications:

  • Multi-line switchboard
  • Word processing software
  • Database software
  • Computerized bookkeeping system
  • Spreadsheet
  • Central reservation system (CRS)
  • Internet

 

Language: English is required

 

Salary:

$15.00 - $16.00 hourly, 30-44 hours per week. 

 

Benefits:

Shared accommodation provided at a cost (utilities included). Transportation costs are covered if a worker needs to relocate. Uniforms are provided.

 

Important Information:

The position requires flexibility in the schedule. The employee will work a minimum of 30 hours per week, including day, evening, night, and weekend hours based on business needs. Overnight shifts would be the main shift.